Case Study

Sharp Rees-Stealy Reduces Readmissions – One Text at a Time

Sharp Rees-Stealy deployed the myAgileLife|Welcome Home program to leverage text messaging to engage, support and enhance the experience of the hundreds of patients discharged per day within the SRS population. The case study demonstrates the continued significant impact our interactive text-messaging program, Welcome Home has on engagement, care cost, operational efficiencies and patient satisfaction.

Once at home, discharge instructions can be very confusing. My case managers find that having real time access to a nurse without the barrier of busy offices, being placed on hold and waiting for voice mail callbacks engage patients in communication and discussion.

—Kelly Roberts, RN, MSN, Sharp Rees-Stealy Lead Primary Case Management

It’s been so comforting having you just a text away. I’ll be sad when they stop, but glad that you’ve empowered me to manage and achieve my healthy lifestyle again.

—Lyn M., Welcome Home participant

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